Looking to improve customer satisfaction and drive business success? Look no further than Dr. Janelle Barlow, a leading expert in the field of customer feedback and service recovery. As a bestselling author, media spokesperson, and seminar leader, Dr. Barlow has helped countless businesses transform complaints into gifts and use customer feedback to fuel growth and improvement.
Through her acclaimed book, A Complaint is a Gift, Dr. Barlow offers a powerful philosophy and strategic framework for handling customer complaints effectively. Dr. Barlow also shares practical advice and real-world examples of businesses that have successfully navigated customer complaints and feedback. Whether you’re looking to improve your customer service, enhance your brand reputation, or drive business growth, Dr. Barlow’s insights and strategies offer invaluable guidance and inspiration.
Key Takeaways:
- Dr. Barlow shares her latest edition of her book, A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty
- Dr. Barlow 3 steps in response to written complaints
- How we can build improvisation skills into organizations.
- Recommendations for not taking customer complaints personally
- Asking questions is:
- A critical skillset, especially for customer service reps
- An emotional intelligence skillset
- And learn so much more…
About Dr. Janelle Barlow
Dr. Janelle Barlow is a businesswoman, best-selling author, media spokesperson, keynote speaker, and seminar leader. Highlights include:
- President and owner of Insight Associates, Inc., dba A Complaint Is a Gift
- President of Global Speakers Federation, 2010-2011; holds the designation of Certified Speaking Professional awarded by the National Speaker’s Association, USA, and named a Legend of the Speaking Profession by the Veterans Speaking Network.
- Thought leader in the field of service recovery, author of the bestselling business book A Complaint is a Gift: Using Customer Feedback as a Strategic Tool, published in over 20 languages and nominated for the Benjamin Franklin Business Book Award; this book is now available in a third edition, published in 2022.
- Author of Branded Customer Service: The New Competitive Edge, now also available in paperback, 2006; Author of Emotional Value: Building Strong Bonds with Your Customers; The Stress Manager; Mind Flexors, I and II; Smart Videoconferencing: New Habits for Virtual Meetings
- Media spokesperson for Lipton Tea, guest on NPR Marketplace, Cisco’s Biz TV, and CNBC.
Find out more here: https://www.acomplaintisagift.com
