When you’re on the journey to your own personal pursuit of happiness or trying to get things done at work or trying to resolve conflict, some obstacles are naturally going to be in your way.
Sometimes those obstacles are circumstance or they could also be other people.
Sometimes those obstacles are even closer to home or sometimes they’re within us even. They have the ability to start drama in any event, no matter where those obstacles are. We need to resolve conflict fast. We can only take too much before we get overwhelmed.
Marlene Chism, a LinkedIn Learning expert, talks on the best way to resolve conflict and stop drama so that you can get back to getting things done.
In this episode, we cover:
- What is a drama triangle?
- Workplace Drama: How to define and identify it
- Overcoming employee resistance to change in the workplace
- The difference between a care-fronting vs. confronting strategy
- How to expand our conflict capacity
- How to resolve conflict through courageous conversations
- Why is conflict not the problem in the workplace?
- Working with high-conflict people
About Marlene Chism
High level leaders seek Marlene’s expertise as a thought partner, advisor or coach when going through periods of transition or change. Organizations seek Marlene’s leadership development courses to teach mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability.
She’s the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.
Marlene is an expert on the LinkedIn Learning platform offering courses in Anger Management; Difficult Conversations; Difficult Conversations for Managers, and Working with High Conflict People as a Manager.
Marlene has a degree in Communications from Drury University and a master’s degree in Human Resources Development from Webster University. She’s an advanced practitioner in Narrative Coaching.
