Ep.3. Excuse me, there’s something in your teeth (Podcast Show Notes)

• Episode: 3
• Title: Excuse me, there’s something in your teeth
• Release date: September 16, 2019
• Guest: Patricia Bagsby, Ph.D. (Vice President of Organizational Consulting, Psychological Associates in St. Louis, Missouri)

Welcome to the Lead with Levity podcast. My goal is to interview a diverse set of leaders who are interested in making a big impact on the employee experience and willing to share their perspectives on levity at work.

Dr. Bagsby is an organizational psychologist and top executive at Psychological Associates, a Saint Louis based consulting firm that’s been in business for 60 years. Psychological Associates specializes in selection, development and retention of top talent. They use assessments to raise self-awareness and to create a base for emotional intelligence as well as behavioral change at a level that permeates the organization. Dr. Bagsby doesn’t just lead this organization, she leads with excellence. She recently made Workforce Magazine’s 2019 list of Game Changers.
Levity is about connection.

Time Stamps

• [02:14] About Psychological Associates
• [02:39] Who is Psychological Associates’ target customer?
• [03:18] How do people reach out to Psychological Associates for assistance?
• [03:58] The leadership philosophy at Psychological Associates
• [04:51] Psychological Associates has seen it all – from the superstar leader to the complete trainwreck.
• [06:37] How do you walk someone through a hard train wreck year?
• [08:15] Psych Associates’ assessments are about where you can get better
• [09:40] A leader who checks all the boxes and is really rocking it, what differentiates them from the rest?
• [10:29] The top interpersonal issues Psych Associates has noticed in leaders
• [14:07] Brief explanation of the Q4 Dimensional Model of Behavior
• [17:45] How closely related is the Q4 model to personality?
• [18:10] Shifting the focus from personality to behavior
• [20:50] Combining personality assessments with the Q4 model
• [22:21] Patricia Bagsby on working in a company where everything was serious all the time
• [24:21] Do you think levity is good for business?
• [25:15] Answer
• [26:07] If you could give the Best in Class Lead with Levity Award today to a company, who would you name?
• [29:10] If levity could fix 1 problem out there in the world, what would it be?
• “I see it as reducing the defensiveness so you can have that conversation – giving you a door into a dialogue that maybe never would have happened.”