Podcast | Delight Customers the Airbnb Way

Episode: 12
Title: Delight Customers the AirBNB Way
Release Date: December 9, 2019
Host: Heather Walker, Ph.D.
Guest: Joseph Michelli, Ph.D.

Welcome to the Lead with Levity podcast. My goal is to interview a diverse set of leaders who are interested in making a big impact on the employee experience and willing to share their perspectives on levity at work. Join me as I interview Dr. Joseph Michelli, Chief Experience Officer and Customer Service Expert.

**Stick around to learn how you can enter to win a trip to California to tour Airbnb headquarters and learn more about how they approach the customer experience (deadline to enter: December 16, 2019). ***

Are you ready to transfer the excitement you have for your products and services to your customers? Tune in as we discuss the following:

Inputs to a healthy customer experience
How Zappos uses play to get employees to go the extra mile (and love it while they do)
About Dr. Michelli and the Michelli Experience
How Airbnb disrupted the hotel industry
A new breakfast strategy that Godiva is taking to delight its customers
How the convenience store industry is currently being disrupted