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Why I gave a 5-star customer service rating for rapper names at the DMV
You may be wondering why I gave my local Department of Motor Vehicles (DMV) a 5-star rating for its customer service. After all, the DMV is notorious for bad customer service, right? Well, let me explain how this one (and…
To Meme or Not to Meme: General Differences in Digital Communication
We’re kind of in an interesting time right now where people are having to redefine workplace communication. If you find yourself wondering what’s appropriate, misinterpreting messages, or wondering how you…
Healing Leadership: An Interview with Trauma-Informed Leadership Coach Kelly Campbell
In today’s post, we dive into an insightful conversation with Kelly Campbell, a trauma-informed leadership coach and author of “Heal to Lead: Revolutionizing Leadership Through Trauma Healing”. Explore the impact…
Comedy Improvisation at Work
I always envied improv comics for their quick quips and on-the-spot ideas. But, then I learned that improvisation is a skill, and like any other form of entertainment, you can…
Will customers still like you if you’re not perfect?
In this episode, we’re going to talk about the power of authenticity and branding. Don’t worry. It’s going to be a good conversation. You’re going to appreciate it. No matter…
